Overview

• Acts as a communication point for emergency and non-emergency calls. Receives requests, transmit messages and track people, vehicles, and equipment. 
• Excellent communicator, able to remain calm and composed, especially in emergency situations.
• Multi-task as well as take the appropriate action with little supervision. 
• Enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use systems, phone or radio to send crews, equipment, vehicles or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles, and requirements.
• Enter data in the computer system and maintain logs and records of calls, activities and other information.

Qualifications

• Proven experience as dispatcher or relevant position.
• Tech-savvy with knowledge of relevant methods (CAD).
• Fast typing with experience in data entry.
• Knowledge of procedures and guideline for emergency situations.
• Active listener with excellent communication skills.
• Sound judgment and critical thinking.
• Must pass and maintain client required random drug tests.
• Must have a valid driver’s license and clean driving record to be cleared to operate motor vehicles at all times.
• Must pass a background investigation.